Refund policy

Last Updated: August 2026

At Foxglove Home, operated by Raduca Codrin as a sole trader in the United Kingdom, customer satisfaction is our priority.

If you are not completely satisfied with your purchase, we provide a clear and simple return and refund process.

This policy is intended to explain our voluntary 90-day return policy and your statutory consumer rights under applicable UK law.

Statutory Cancellation Rights

If you purchase goods from us online as a consumer, UK consumer law gives you a statutory right to cancel your order within 14 days of receiving the goods, without having to give a reason.

If you decide to cancel your order under this statutory right, you must notify us of your decision to cancel within the 14-day cancellation period. After notifying us, you normally have a further 14 days to return the goods to us.

This statutory cancellation right is separate from our voluntary 90-day return policy described below. The conditions of our 90-day return policy, such as requiring an item to be unused or in its original packaging, do not restrict your statutory cancellation rights.

You may be responsible for the direct cost of returning goods when exercising your statutory cancellation right, unless we have agreed to cover the return cost or applicable law requires us to do so.

Your statutory cancellation rights may not apply to certain goods or circumstances where an exception under UK consumer law applies.

Our 90-Day Return Policy

In addition to your statutory consumer rights, you may request a return under our voluntary 90-day return policy within 90 days from the date you receive your order.

To be eligible under our voluntary 90-day return policy, your item should meet the following conditions:

The product must be unused and in new condition.
The product should be returned in its original condition.
The product should include original packaging and accessories where applicable.

Items that have been:

Used
Damaged
Modified
Altered

may not qualify for a voluntary return under our 90-day return policy.

These conditions apply to our voluntary 90-day return policy and do not limit or replace any statutory consumer rights that may apply to your purchase.

Handmade Product Considerations

Many Foxglove Home products are handmade.

Due to the nature of handmade goods, small variations in:

Wood grain
Colour
Texture
Finish

are considered natural characteristics and are not considered defects when they are consistent with the product description.

However, if your item arrives damaged, defective, or significantly different from the product description, please contact us and we will assist you in accordance with your consumer rights.

How to Request a Return or Cancellation

To request a return or to exercise your statutory cancellation right, please contact our customer support team using the contact details below.

For a voluntary return under our 90-day return policy, please provide:

Order number
Full name
Email address used for purchase
Reason for return, if you wish to provide one
Photos of the product if it is damaged or incorrect

If you are exercising your statutory right to cancel, you do not need to provide a reason for cancellation.

Our team will provide the appropriate return instructions.

Please do not send items back before receiving return instructions from us.

Return Shipping

For voluntary returns made under our 90-day return policy:

Customers are generally responsible for return shipping costs unless the item is damaged, defective, or incorrect.
Returns should be sent using the return instructions provided by our support team.

For statutory cancellations, you may be responsible for the direct cost of returning the goods unless we have agreed otherwise or applicable law requires us to cover the cost.

If an item is faulty, damaged, incorrect, or does not conform to the contract, different statutory rights and remedies may apply.

Refund Process

For a voluntary return under our 90-day return policy, once we receive and inspect your returned item, we will process your refund.

Refund details for voluntary returns:

Processing time: within 7 business days after approval
No restocking fees will be charged.
Refunds will normally be issued to the original payment method.

For statutory cancellations, refunds will be made in accordance with applicable UK consumer law. Where permitted by law, we may wait to issue the refund until we have received the returned goods or you have provided evidence that you have sent them back, whichever occurs first.

Where applicable, the refund will include the standard delivery charge paid for the original order. If you selected a more expensive delivery option than our standard delivery service, we are not required to refund the additional cost.

You will receive confirmation once your refund has been completed.

Damaged, Defective or Incorrect Items

If you receive an item that is:

Damaged
Defective
Incorrect

please contact us as soon as possible.

We will review the issue and provide an appropriate solution in accordance with applicable UK consumer law, which may include:

Replacement
Repair, where appropriate
Refund

Exchanges

If you would like to exchange an item, please contact us.

Exchanges are subject to product availability and are separate from your statutory consumer rights.

Your UK Consumer Rights

Nothing in this Return & Refund Policy limits or excludes your statutory rights under UK consumer protection law.

In particular, where the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 apply, consumers purchasing goods online generally have a 14-day right to cancel after receiving the goods, followed by a further 14 days to return them.

These statutory rights are separate from our voluntary 90-day return policy.