Privacy policy

Last Updated: August 2026

At Foxglove Home, operated by Raduca Codrin as a sole trader in the United Kingdom, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, or contact us.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

When you visit our website, place an order, or contact us, we may collect the following information:

Full name
Email address
Phone number
Billing and shipping address
Payment information
Order details and purchase history
Information you provide when contacting our customer support

We only collect information that is necessary to provide our services, process orders, communicate with customers, and improve our products and website.

How We Use Your Information

We use your personal information for the following purposes:

Processing and fulfilling orders
Sending order confirmations and delivery updates
Providing customer support
Responding to enquiries
Improving our website, products, and services
Preventing fraud and unauthorized transactions
Meeting legal and regulatory requirements

Legal Basis for Processing Personal Data

Under the UK GDPR, we process your personal information based on:

Contract: To process and deliver your orders.
Legitimate interests: To operate and improve our business and website.
Legal obligations: To comply with applicable laws and regulations.
Consent: Where you have provided consent, such as for certain marketing communications.

Payment Information

Payments are processed securely through trusted third-party payment providers.

Foxglove Home does not store your complete payment card details.

Your payment information is handled securely by payment providers to protect your financial information.

Cookies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

Remember your preferences
Understand how visitors use our website
Improve website performance
Provide relevant services

You can manage or disable cookies through your browser settings at any time.

Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share limited information with trusted service providers who help us operate our business, including:

Payment providers
Shipping and delivery partners
Website hosting and technology providers

These providers only receive information required to provide their services and are required to handle your information securely.

Data Security

We take reasonable technical and organizational measures to protect your personal information from:

Unauthorized access
Loss
Misuse
Disclosure

However, no method of online transmission or storage can be guaranteed to be completely secure.

Your Privacy Rights

Under the UK GDPR, you may have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of your information
Object to certain processing activities
Request restriction of processing
Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the details below.

Right to Complain to the ICO

If you are unhappy with how we handle your personal information, you have the right to make a complaint to the Information Commissioner's Office (ICO).

You can contact the ICO through their website:

https://ico.org.uk