FAQ

Frequently Asked Questions

Last Updated: August 2026

Find answers to the most common questions about Foxglove Home products, orders, shipping, payments, returns, and consumer rights.

About Foxglove Home

What does Foxglove Home sell?

Foxglove Home offers handmade garden tools and outdoor products designed to help customers enjoy a more practical and enjoyable gardening experience.

Where is Foxglove Home located?

Foxglove Home is based in the United Kingdom.

Address:
50 Caberfeigh Close, Redhill, RH1 6BF, United Kingdom

Orders

How can I place an order?

You can place an order directly through our website. Simply choose your preferred product, add it to your cart, complete your checkout details, and confirm your payment.

Can I change or cancel my order?

If you need to make changes to your order, please contact us as soon as possible. We will do our best to assist you if your order has not yet been processed or shipped.

Shipping

Where do you ship?

We currently ship our products to customers located in the United Kingdom.

How long does delivery take?

Our estimated delivery time is 4–8 business days.

This includes:

Order processing and handling: 1–2 business days
Carrier transit time: 3–6 business days

Do you offer free shipping?

Yes, we offer free shipping on all orders.

Will I receive tracking information?

Yes. Once your order has been shipped, you will receive a confirmation email with tracking information when available.

Payments

What payment methods do you accept?

We accept major credit and debit cards, including Visa and Mastercard. Additional payment options may also be available during checkout.

Is my payment information secure?

Yes. Payments are processed securely through trusted payment systems. We do not store your complete payment card details.

Returns and Refunds

Can I return my order?

Yes. Foxglove Home offers a voluntary 90-day return policy for eligible items that meet our return conditions.

In addition, UK consumer law gives customers purchasing online a statutory right to cancel their order within 14 days of receiving the goods, without giving a reason, followed by a further 14 days to return the goods.

These statutory cancellation rights are separate from our voluntary 90-day return policy.

What condition must the product be in for a 90-day return?

For returns under our voluntary 90-day return policy, items should be new, unused, and in their original condition with packaging and accessories where applicable.

These conditions do not limit your statutory consumer rights.